The website is owned by Iberostar HOTELES Y APARTAMENTOS S.L., a company incorporated under Spanish law, with a registered address at Calle General Riera, 154, 07010, Palma de Mallorca, Spain and holding Spanish Tax Identification Code (C.I.F.) B-28.049.344, registered in the Business Registry of Majorca under Volume 1687, Folio 59, page number PM-5191, Entry 1.

In addition to the above registered address, the following e-mail addresses are available to users for any queries, questions or claims:

 - For queries in Mexico: (Paraíso and Cozumel Complex); (Cancún); (Playa Mita).

 - For queries in Jamaica:

 - For queries in Cuba:

 - For the Dominican Republic: 

 - For Brazil:



 1. INFORMATION ON DATA RECORDS. - In accordance with the legal provisions set forth with regard to Personal Data Protection, you are hereby informed that the data collected on this website will be stored in a file which is, unless otherwise stated, held by Iberostar HOTELES Y APARTAMENTOS S.L. In a general manner, you are informed that fields marked as required on the website must be provided for any request to be successfully processed.

2. PURPOSES OF PROCESSING AND DISCLOSURES EXPECTED REGISTRATION FORM: The personal data collected through this form shall be processed in order to complete your registration, as well as for the administration of user accounts, the management of relationships maintained with users and to control the access to those contents exclusively available to registered users.

CONTACTING YOUR WEDDING PLANNER: The personal data collected in this wedding request form will be received by the hotels involved in such request. For this purpose, the interested parties must agree to have their personal data transferred to other countries should the companies involved be registered outside the European Economic Area. Said data will be processed for the completion and commercial follow-up of your request, and for statistical purposes.

Third-party data: Users wishing to provide third-party data must be duly entitled to do so. Users may only provide the names and surnames, email addresses or any other data of a personal nature of wedding guests or hotel guests where they have been authorized to do so.

TESTIMONIES: Please be advised that the comments on and evaluations of Iberostar Hotels using rating and review tools made available online will be posted together with the user name provided, thus becoming public information. Users must, therefore, be particularly careful should they decide to share any personal details. Should the comment feature be available, users undertake to use it appropriately, particularly, but not only, by avoiding the submission of data and/or comments which:

 - Are construed as unlawful or illegal activities, or contravene the principle of good faith and public policy;

 - Include contents or propaganda of a racist, xenophobic or pornographic nature, or those which support terrorism or encourage the violation human rights;

 - Include contents violating intellectual and industrial rights;

 - Harm the reputation or image of third-parties;

 - Enter or spread a computer virus or any other physical or logical system that may damage the systems;

 - Use the e-mail addresses or personal data of other users or modify or manipulate the messages of others without being authorized to do so.

Iberostar HOTELES Y APARTAMENTOS S.L. reserves the right to remove or refuse to publish any comment that do not comply with the above provisions, particularly those which violate respect for personal dignity, and those of a discriminatory, xenophobic, racist or pornographic nature or which may damage youth and children, public safety or public policy or which, in the judgment of the company, are inappropriate.

In accordance with the laws governing information society services, Iberostar HOTELES Y APARTAMENTOS S.L. does not accept any liability for the information stored at the request of users and, particularly, for the opinions shared, nor is it responsible for the accuracy, quality, reliability or correctness of the information provided by users. Notwithstanding the above, those persons whose personal details are included in comments or posts published on the Website may request, at any given time, the removal of said details, as set forth under section "RIGHTS OF THE INTERESTED PARTY."

PAYMENT PLATFORM: The data provided for processing payment shall be the responsibility of the payment platform used to manage payment, which will depend on the country in which the event is contracted.

Our privacy policy guarantees confidential processing of personal details and a secure online environment for the processing of any personal data at time of payment.

DATA PROCESSING FOR COMMERCIAL, CUSTOMER LOYALTY AND CLIENT PROFILE PURPOSES: Where clients subscribe to the newsletter or have accepted the processing of their data for commercial purposes in any of the forms contained on the site, their data will be included in the users' file of Iberostar for purposes of customer loyalty and so as to provide them with tailored services, as well as submitting, both through electronic means or by telephone, customized commercial communications about products and services, both offered by the group or by third parties, with regard to weddings, tourism and travel industries, the automotive industry, leisure, art and culture, training, telecommunications, finance and insurance. You accept that the companies of the Iberostar Group with which you contact for the contracting or provision of services may access your user data for the personalization of those services, thus accepting the international transfer of your data should such companies be outside the European Economic Area. At any time, you may revoke your consent to the above purposes, as specified below in the "Rights of the Interested Party" section.           

USERS RESIDING ON THE AMERICAN CONTINENT.- Only where you live on the American continent, except for Cuba, and have agreed to receive commercial communications, your data will also be provided to Visit US, Inc., a company registered in the United States of America whose activity is the commercialization of tourist products, in order to send you, including by e-mail, commercial information with regard to such products, thus agreeing to the relevant international transfer of your data.


To request access, rectification or cancellation of your personal data, and also to oppose the processing of same (the exercise of ARCO rights), you may contact the Owner of the file in writing, enclosing a copy of your National Identification Document or Passport, to the following address:

  • With regard to the processing of data under the custody of Iberostar HOTELES Y APARTAMENTOS S.L. or of the hotels located in Cuba, you may contact the Personal Data Protection Department of Iberostar at its registered address or send an e-mail to
  • With regard to the processing of data held by VISIT US, Inc. or of the hotels located in other Caribbean countries, you may address your queries to the registered address of Visit US at Le Jeune Road Suite 704. Coral Gables, FL 33134, USA. E-mail address:


These terms of use regulate the access to, and the use of, the contents and services contained in or available at the website (hereinafter, "the Website" or "the Site").

On the Website, information on the different wedding planning or event planning services, among other activities, offered at Iberostar hotels in Cuba, Mexico, Dominican Republic and Jamaica is made available to users.

These terms of use must be understood without prejudice to the particular terms applicable to wedding bookings, which will be set forth in such specific cases.

By virtue of the act of using the Website, you automatically become a user of same. Use of the Website and of any of the services entails the acceptance of all of these general terms, with no reservations whatsoever, as well as the particular conditions which, in such cases, may regulate the use of the Website or of the services linked thereto.

The owner of the Website may, at any given time and without prior notice, change the layout and the interface of the Website and these general terms, being also entitled to add new terms of use. Such changes will be posted on the Website to make users aware of them before using the site. The use of the Website upon updating of the general terms will entail the acceptance of the updated general terms by the user.

Duties of users

By using this Website, the user is understood to be at least eighteen years of age.

The user undertakes to use the Website and the services linked thereto in a diligent manner, pursuant to current legislation and in accordance with moral standards, public policy, as well as these general terms and any applicable particular terms. Users must refrain from using the Website and the services linked thereto in such a way that may hinder the normal use by users of the Website or the services linked to same, or which may damage or affect the rights of the Website owner, its suppliers, users or, in general terms, any third party.

More specifically, but without this list limiting the general scope of obligation set out in the previous paragraphs, the user is obliged, in use of the Website and linked services, to not:

 (a) Enter, store or spread through the Website or any related services linked to same any computer program, information, virus, code or any other instrument or electronic device that may damage the Website, any of the services linked thereto or any of the computers, systems or networks of the Website owner, of any user, of its suppliers or, in general terms, any third party, or which may bring any change to them or hinder their normal performance.

 (b) Use false identities, impersonate others when using the Website or any of the services linked to same, including the use of passwords or login details of any third parties or in any other way.

 (c) Hide or tamper with, in any way whatsoever the origin of e-mails, nor intercept, delete or change the emails of other users nor send bulk e-mails.

 (d) Destroy, change, render useless or damage data, information, software or electronic documents of the Website, its suppliers or any third parties.

 (e) Use the contents, and particularly the information obtained through the Website, to submit advertisements, send messages for selling purposes or for any commercial purpose or so as to collect or store personal data of third parties.

 (f) Enter or spread any information of a defamatory, offensive, obscene, threatening or xenophobic nature or which encourages violence or discrimination on the basis of gender, race, ideology or religion or which in any way violates moral standards, public policy, fundamental rights, public liberties, honor, privacy or the reputation of third parties and, in general terms, the current regulations in force.

 (g) Include any photograph, image or text, personal data or reference which is not held by the user or without the right, permission and authorization to do so.

The owner of the site reserves the right to remove or not publish any comments, contributions and/or photographs which do not comply with the above provisions, particularly those which violate respect for personal dignity, and those of a discriminatory, xenophobic, racist or pornographic nature or which may damage youth and children, public safety or public policy or which, in the company's judgment are deemed inappropriate.

Should a user deem that there are facts or circumstances which reveal the illegal nature of the use of any contents and/or of any activity through the Website or available through it, the user should notify the Website owner by sending an email to:

 - For Mexico: (Paraíso and Cozumel Complex); (Cancún); (Playa Mita).

 - For Jamaica:

 - For Cuba:

 - For the Dominican Republic:

 - For Brazil:

On the Website, users can find a map of the pages that comprise the site.

Access to "My Account."

Access to "my account," "my website" and "my e-cards," is only possible once the collaboration contract has been signed with your wedding planner. These sites are provided by the Owner for the user so that the user may manage their content, allowing the user to add photographs, texts, and quotes, to send cards and invitations to their guests, etc. Upon activating their account, the user accepts each and all of the conditions established in this document, along with the specific conditions established in the wedding hosting contract.

The user guarantees that the content included on said site does not contradict the provisions of the aforementioned points 2 and 3, that the content is their property or they hold the right to its use, and that it does not in any way violate moral standards, fundamental rights, public liberties, honor, privacy or the reputation or image of third parties and, in general terms, the current regulations in force.

Intellectual and industrial property

The user recognizes that all of the elements on the Website and each and all of the services provided though it, the information and materials contained therein, the structure, selection, order and presentation of the contents, and computer software used in relation to same, are protected by intellectual and industrial property rights held by the Website owner or by third parties, as the case may be.

Unless authorized by the Owner of the Website or, where applicable, by third parties holding the corresponding rights, or unless it is provided for by law, the user may not reproduce, transform, change, detach, reverse-engineer, distribute, lease, lend, provide, make available or allow public access to, through any means of public communication, any of the elements set forth in the above paragraph. Under no circumstances shall it be understood that authorization is provided for the surrender, transfer, total or partial assignment of said rights nor that any right or expectation of same is granted, particularly with regard to the change, operation, reproduction, distribution or public communication of said contents, without the prior authorization of Iberostar or of the corresponding holders.

The user must use the materials, elements and information accessed through the Website or through any of the relevant services exclusively for their own benefit, and undertakes to not carry out any direct or indirect commercial exploitation of the services or of the materials, items or information obtained through them.

The user must refrain from deleting any signs or symbols identifying intellectual, industrial or any other rights held by the Website owner or by any third parties that are included in the Website and in all of the services offered through the Site. In addition, users must refrain from eluding or manipulating any technical devices established by the owner of the Website or by third parties, should they be on the Website, in any of the services or in any of the materials, elements or information obtained through it, for the protection of its rights.

The user guarantees that all content, comments, photographs and other elements added to the site are their responsibility and they declare themselves to hold those legally established rights (image rights and intellectual and industrial property rights), to make use of them; thus relieving the owner of the site of any responsibility for same.


Registered users must keep all passwords to access restricted-access contents under their own responsibility and in the most strict and absolute confidentiality, assuming, therefore, liability for any damages or consequences of any kind arising from the infringement or disclosure of that secret. For security purposes, the electronic password to access the services linked to the Website may be changed by users at any given time.

Terms and policy for cancellation and change of Booking

The conditions and form of payment shall be established in the contract of specific conditions signed with the wedding planner. Bookings must be made a minimum of two (2) weeks in advance. Payment is only accepted by credit card. Immediately after completing the online reservation/purchase, the credit card will be charged. All payments shall be made in the local currency of the country where the contract is signed. For your convenience, we include a link to an exchange rate table. Bear in mind that we do not assume any responsibility in respect of the accuracy of said link.

Any cancellation of bookings subject to this contract must be notified in writing to the hotel, which has full powers to demand the corresponding damages in accordance with the terms and amounts established below:

  • Full cancellation of booking of the event.

The user has a period of five working days subsequent to the signing of the contract to cancel without any penalty, in which case all quantities paid shall be refunded. If the cancellation is made after this period of five days, the user may request cancellation of the services contracted, which can be done by providing written notice to the Wedding Planner of the hotel, who will be willing to cancel the package and services contracted. This will be subject to a penalty consisting of the sum corresponding to the first payment made, with the hotel retaining this sum in the form of compensation.

  • Partial Compensation of Hospitality Services:

This policy shall remain subject to the specific conditions agreed and signed in the contract entered into with the Wedding Planner.

  • The cancellation of hotel stays linked to the event will be governed by the following conditions:

In the event of complete cancellation of the event, a penalty of two (2) nights per room is established, in accordance with the original booking, provided the cancellation has been made with a minimum of seven (7) days notice or more ahead of arrival. If the cancellation is notified with any fewer than seven (7) days notice, there shall be no refund of any kind.

In event that the guest does not appear at the hotel on the day of arrival, the reservation is maintained (for hotel stay only, not for the event) until 12 midday the following day. If the guest does not appear in the hotel at this time or has not contacted the hotel in any way to explain the circumstances of the delay, the reservation will be canceled and the rooms shall be made available to other customers. Similarly, under no circumstances shall guests be entitled to a refund of any payments made, nor an extension of their stay in the hotel without paying an additional sum and, even then, only subject to availability.

Disclaimer of Warranties

The owner of the Website undertakes to endeavor to ensure the availability and continued operation of the Website, along with the services linked thereto. Nonetheless, the owner of the Website cannot ensure that the Website and the linked services will work correctly at all times, that the user can access them and use them in a fast, uninterrupted manner, free of any errors. Similarly, the owner of the Website does not guarantee the adequacy of the contents of the Website or of any of the services linked to it when required to fulfill the specific needs of the user.

The owner of the Website must act in a diligent manner, according to the uses generally accepted in this sector, so as to prevent the presence of viruses or harmful elements on the Website or in any of the linked services which could cause changes in users' computer systems, their digital documents or in their files, but cannot ensure the absence of such elements and does not take any liability for the damages that such could cause.

The owner of the Website does not control, own or ensure the accuracy, quality, authenticity, reliability or adequacy of the information and services provided or offered by third parties through the Website. In addition, the owner does not control or ensure the absence of virus or other harmful elements in the contents or services provided or offered by third parties through the Website.

The owner of the Website does not guarantee the technical availability, quality, reliability, accuracy or authenticity of the contents and services available on sites belonging to or managed by third parties which the user may access through links contained on the Website. The owner of the Website does not control the contents of such websites, nor does it offer or sell the products and services available on the websites to which it provides links, nor does it accept any liability for same.

The Owner of the Site does not control, endorse or guarantee the accuracy, or suitability, of the information, photographs or comments included in the "My Account," "My Website" and "My e-Cards" sections of the site, which are added by a third party. Therefore, the Owner of the Website shall not be held responsible for any possible damages arising from the aforementioned, which is the responsibility of the user.

Use of the Website is at the users' own risk, and thus the Website owner does not accept any liability for any damages arising from interferences, interruptions, computer viruses, telephone breakdowns or disconnections caused by circumstances beyond the control of the owner; for delays or blockages of the use of this electronic system caused by deficiencies or overloads in the data processing center, phone lines, the Internet system or other electric systems, nor does it accept any responsibility for any other changes that may be made in the Software or Hardware of users.

Similarly, the owner of the Website will not be held liable for any damages caused by third parties by means of illegitimate interruptions beyond its control. Nor will the owner be held liable for any damages caused by the use or misuse of the contents of the Website or by the consequences that may arise from any errors, defects or omissions in the contents provided by third parties who may appear therein. In this case the chosen hotel is considered to be a third party.


Without prejudice to the liability for damages that may arise, the owner of the Website may, with immediate effect and without prior notice, terminate and end its relationship with the user, thus suspending the user's access to the Website or to its corresponding services, should the owner find that the user is using the Website, or any of the services linked to same, in such a way that contravenes the applicable general or particular terms of use.

The user will be held liable for the damages of any nature that the owner of the Website or any of its affiliate companies may suffer, both directly and indirectly, as a consequence of the infringement of any of the obligations undertaken through the general or particular conditions with regard to the use of the Website and any of the services linked thereto. In addition, the user must hold the owner of the Website harmless against any sanction, claim or lawsuit lodged by any third party, including any public institution, against the owner of the Website, its employees or agents as a consequence of the infringement of any of the rights of third parties by the user by using the Website or the services linked thereto in a way that contravenes the applicable general or particular terms of use.

Applicable Law and Jurisdiction

These general conditions are governed by the national legislation of the country in which the destination hotel is located. The Owner of the website and the user, expressly waiving any other jurisdiction that may apply, submit to the Courts and Tribunals in the jurisdiction of the Hotel where the event is to be held, and with which the contract has been signed, for any dispute that may arise from the use of the Website or the services linked to same.